FAQs

1.Prayer times is not true

Please make sure of

Region and language settings in the phone and GPS access is allowed.
Choose the appropriate calculation method in the application for the country in which you live.
Ensure that the ring is connected to the Smart iPrayer Life App via Bluetooth and that the Bluetooth logo appears on the ring screen.
If the calculation method is not correct yet, please contact us via massenger provide us the name of the city in which you live and the method you usually use in your region.

2.Ring is not connected to APP

Please make sure of

Phone’s Bluetooth is ON
You are trying to bind the right ring.
Your ring is not connected to another phone/account as the ring can only connect to one account.

3.How to change the time display to 12 hours system?

The ring’s time display system is based on the phone system, you can change the time system of the phone manually to be your preferred system (do not make it automatic).

4.How to be an official distributor?

Please contact with service@iprayerlife.com

5.Is iPrayRing products water proof?

iPrayRing products are designed to use for daily life water and dust protection but always suggested not to submerge it in water and always clean the charging port and check if it has drops of water inside.

6.The APP keeps asking to Upgrade for several times and cannot quit the Upgrade page.

Here is some suggestions:

Update the APP to the latest version.
Close the APP and reopen it.
Reset the Ring by pressing the button for 15 seconds.
Try again using another Wifi network.